1.1 These general conditions of sale apply to the rights and obligations arising from product purchase between 123OK OÜ webstore customers (hereinafter Customer) and 123OK OÜ (hereinafter Seller).
1.2. In addition to these terms and conditions governing the Seller’s web store purchases of products, legislation is also governed by the Legislation Force in the Republic of Estonia.
1.3. The Seller reserves the right to make changes in sales prices and sales conditions. These changes shall reflect on the Seller’s website.
2.1 All of the prices in the E-shop are in Euros.
2.2. The Seller has the right to make changes to the prices at all times. If the Customer has submitted an order and paid the Seller for said order, the Seller is required to supply the Customer with the order price at the time it was submitted.
2.3. The Seller has the right to waive the fulfillment of the order in the presence of a technical error, in which the E-store product price was incorrect.
3. Methods of payment
3.1 Whilst shopping in the E-store, purchases can be paid for through the bank links, debit card or by bank transfer after the confirmation of the order.
3.2. Payments are made in Euros (€)
4. Sales agreement
4.1 The sales agreement takes effect as soon as the total amount of the order is received on the 123OK OÜ bank account.
5. Products and purchase
5.1 The expected delivery time is displayed in the product information.
5.2. The displayed product images are for illustrative purposes and may differ slightly from the actual products. The service provider will do it’s best to display the best possible and accurate description of the product, but in spite of this, e-shop product specifications may not be complete and may contain inadvertent errors.
5.3. The products offered in the e-shop are sold to both natural and legal persons.
5.4. The Customer selects the desired goods and enters an order to comply with the required information (last name, first name, contact phone, contact e-mail, delivery address, postal code) and pays for the goods using the selected method.
5.5 The Seller is not liable for any incorrect orders due to non-compliance or any resulting consequences following the filling of incorrect information by the Customer.
5.6. Sales will take place after the Customer has paid the fee using one of the acceptable methods (via bank account link, debit card or making a bank transfer by the bill).
6. Shipping and Handling
6.1 After the sales agreement comes into force (Client paying the bill) the Seller shall complete the order and hand it over to our logistics partners for shipping.
6.2. The indicated delivery deadlines on the Seller’s website apply from the moment of payment.
6.3. To avoid delays during delivery we urge Customers to be careful while entering the needed data and information whilst placing an order.
6.4. Orders which have been damaged during delivery - the products, not the packaging - shall be replaced to the Customer.
6.5. 123OK OÜ is not responsible for the delay of the delivery if the goods have been handed over to the authorized logistics partners by the time it has been promised to the Customer, but the delivery delay is caused by circumstances which the Seller could not foresee nor influence.
7. Return policy
7.1 After receiving the product, the Customer has the right to return said product within 14 days.
7.2. Products wished to return must be unused and unimpaired.
7.3. Upon with-drawl from the sales the Customer shall be reimbursed the cost of the goods.
7.4. The Customer shall bear the cost of returning the products. The Seller shall bear the cost of returned products if they differ from the order.
7.5. In order to return goods the Customer must fill out a form and send it to the e-mail address email@example.com 14 days of receiving the products.
7.6. Money for the returned goods shall be reimbursed to the Customer after examination of the products, but no later than 14 days.
7.7. Purchased goods will not be accepted to returns if the ordered product has been made taking into account the Customer’s personal needs, or by demands made by the Customer.
8. Claims procedure
8.1 The Seller is liable to the Customer for non-compliance with the terms of the contract, or for defects that occur up to two (2) years from the date of delivery to the Customer.
8.2. The Seller is not responsible for the occurring defects caused by the fault of the Customer, which have occurred due to the shortcomings which have arisen as a result of in-proper use or storage of the product. The deficiencies of the product are acknowledged, but not the shortcomings of the product’s packaging.
8.3. The Customer has the right to demand the replacement of the product on the expense of the Seller if the product does not meet the requirements or is defected. In a case of withdrawal of the sale, the Seller shall reimburse the Customer the amount paid for the goods with postage to the Customers preferred bank account no later than 30 days after the return, identification of deficiencies and verification of the goods.
8.4. If the product does not meet requirements or has apparent shortcomings, send a pretension containing the name of the customer, phone number, order number and the exact description of the shortcomings to the e-mail address firstname.lastname@example.org.
8.5. A pretension containing the shortcomings of the product must be submitted within two months of discovering the faults.
8.6. All pretensions shall be reviewed and the Customer shall be contacted as soon as possible, but no later than 14 days within receiving the pretension.